Privacy policy

HOMIO LTD / „HOMIO“ OOD
 Company Number / EIK: 207917904 (not registered for VAT)
 Address: Bulgaria, Varna, Marko Balabanov St. No. 41–43, Ground Floor, Office 1.1
 Managing Director: Natalia Gureeva
 E-mail: info@homio.bg
 Website: homio.bg

1. Introduction

This Privacy Policy explains how HOMIO LTD (“the Company”, “we”, “us”) processes personal data when users access or interact with our website.

Homio is an informational platform that provides publicly available data about new-build residential projects and developers.
 We do not create user accounts, do not require registration, and do not identify users.

This Policy complies with the General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act.

2. Data Controller

The data controller is:

HOMIO LTD / „HOMIO“ OOD
 EIK: 207917904
 E-mail: info@homio.bg

3. What Data We Collect

Homio collects only minimal data necessary for operating the website.

3.1 Automatically Collected Technical Data

  • IP address
  • Cookies
  • Browser and device information
  • Anonymous usage statistics
     These are used solely for website functionality, security, and analytics.

3.2 Data Voluntarily Provided by Users

If a user contacts us via email or phone, we may process:

  • Name (if provided)
  • Email (if provided)
  • Phone number
  • The content of the inquiry
  • Information about the selected development project or requested service (where applicable).

This data is processed solely for the purpose of fulfilling the user’s request.

4. Data About Developers and Their Projects

The information published on Homio about:

  • developers,
  • their new-build projects,
  • prices, layouts, specifications, and characteristics

is collected exclusively from:

  • official developer websites,
  • publicly accessible sources,
  • or provided directly by developers.

This information is not personal data and does not fall under GDPR.

5. Purposes of Processing

We process personal data only for the following purposes:

  • responding to user inquiries;
  • providing information requested by the user;
  • improving website functionality and performance;
  • website security and analytics.
  • providing the user’s contact details to a Homio partner where the user has expressly requested such service;
  • facilitating contact between the user and the selected partner for the purpose of providing the requested service.

We do not conduct direct sales, do not create user profiles, and do not use automated decision-making.

6. Legal Basis

We process personal data based on:

  • Consent – when a user voluntarily contacts us;
  • Legitimate interest – ensuring website functionality and security.
  • Consent – when a user voluntarily submits a form requesting that their personal data be shared with a Homio partner.

We do not process sensitive personal data.

7. Data Recipients

Personal data may be shared with the following categories of recipients where necessary for the provision of our services:

  • hosting and IT support providers;
  • email and communication service providers;
  • cloud service and data storage providers;
  • external accounting service providers;
  • analytics and marketing service providers.

HOMIO LTD does not sell or disclose personal data to third parties for their own marketing purposes.

Where a user voluntarily expresses interest in a service provided by a Homio partner (for example, mortgage financing), the personal data submitted may be transferred to the relevant partner solely for the purpose of fulfilling the user’s request.

After receiving the data, the partner processes it in accordance with its own Privacy Policy and acts as an independent data controller.

8. Data Retention

Personal data received through contact forms or other communication channels is stored for up to 5 years after the last interaction with the individual or until the purpose of processing no longer exists. Personal data received through contact forms or other communication channels is retained for up to 5 years after the last interaction with the individual or until the purpose of processing no longer exists, unless a longer retention period is required by applicable law.

After the applicable retention period expires, the data is deleted or anonymized.

9. User Rights

Users have the right to:

  • access their personal data;
  • request correction;
  • request deletion;
  • object to processing;
  • withdraw consent at any time.

Requests can be sent to: info@homio.bg

We respond within 30 days.

10. Cookies

The website uses cookies for:

  • basic functionality;
  • analytics and statistics;
  • user experience improvement.

Details are provided in our Cookie Policy.

11. Security Measures

We apply appropriate technical and organizational measures, including:

  • SSL encryption
  • secure servers
  • restricted staff access
  • regular security checks

12. Complaints

If you believe your data is being processed unlawfully, you may contact:

Commission for Personal Data Protection (CPDP)
 Sofia, Prof. Tsvetan Lazarov Blvd. No. 2
 https://www.cpdp.bg

You also have the right to lodge a complaint with the competent supervisory authority in your country of residence within the European Union, where applicable.

13. Sharing Data with Partners

Homio may provide users with the opportunity to request services offered by its partners.

When using such a service, the user voluntarily provides their personal data through the relevant form.

Homio uses this data solely for the purpose of forwarding it to the selected partner.

After receiving the data, the partner processes it as an independent data controller in accordance with its own Privacy Policy.